1. Introduction

LDN Project Services Ltd  (“LDN”, “we”, “our”, or “us”) is committed to protecting and respecting your privacy policy. This policy explains how we collect, use, store and protect personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and Cyber Essentials security principles.

2. Company Information

LDN Project Services Ltd
Registered in England & Wales
Business Address: 25 Sir John Killick Road, Ashford, Kent, TN23 3SL
Contact Email: info@ldnservices.com
Telephone: +44 (0)1233 628 908
If you have any questions regarding this policy or how your information is handled, please
contact us using the above details.

3. What Personal Data We Collect

We may collect and process the following information:
• Name and contact details (email address, phone number)
• Company name and professional contact information
• Project enquiry details submitted through our website
• Technical information such as IP address, browser type and device information
• Website usage data collected via cookies
• Communication records when you contact us via email, phone or website forms.

4. How We Use Your Data

We use personal data for the following purposes:
• Responding to enquiries and project requests
• Delivering services and managing project communication
• Improving our website and user experience
• Maintaining internal records
• Compliance with legal and regulatory obligations
• Cyber security monitoring and fraud prevention.

5. Lawful Basis for Processing

We process personal data under the following lawful bases:
• Legitimate interest – responding to enquiries and managing business relationships
• Contractual necessity – where processing is required for project delivery or services
• Legal obligation – compliance with applicable laws and regulations
• Consent – where required for cookies or optional communications.

6. Data Security

LDN implements appropriate technical and organisational security measures in line with Cyber Essentials guidance to protect personal data. These include:
• Secure systems and access controls
• Firewall and network protection
• Malware protection
• Password security and multi-factor authentication where appropriate
• Regular software updates and patch management
• Secure handling of digital records.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Where data is no longer required, it is securely deleted or anonymised.

8. Sharing of Data

LDN does not sell personal data. Information may be shared with trusted third parties where necessary for business operations, including:
• IT and website hosting providers
• Professional advisers and consultants
• Legal or regulatory authorities where required by law.

All third parties are required to respect the security of personal data and process it in accordance with UK GDPR.

9. Your Data Protection Rights

Under UK GDPR, individuals have the following rights:
• Right to access personal data
• Right to correct inaccurate information
• Right to request deletion of personal data
• Right to restrict or object to processing
• Right to data portability
Requests relating to these rights should be submitted via email to info@ldnservices.com

10. Cookies

Our website uses cookies to improve functionality and user experience.
Cookies are small text files placed on your device when visiting a website.

We may use:
• Essential cookies – required for website operation
• Performance cookies – used to analyse website traffic
• Functional cookies – used to remember preferences

Users can control or disable cookies through browser settings. Please note disabling cookies may affect website functionality.

11. Third Party Websites

Our website may contain links to external websites. LDN is not responsible for the privacy practices of other organisations. Users should review the privacy policies of external sites before providing personal information.

12. Policy Updates

This policy may be updated periodically to reflect changes in legal requirements or business practices. The latest version will always be available on our website.

13. Contact and Complaints

If you have concerns about how your personal data is handled, please contact us first.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://www.ico.org.uk